Paxful offers an exceptional customer support team ready to assist you with any questions you might have. You can reach our team directly through our website via email or live chat.
Here’s how you can reach out to us for help:
Paxful’s customer support widget can be found on our website. Simply click the Help icon to access our knowledge base and find answers to the most frequently asked questions.
Here, you can easily browse our articles about managing your account, creating offers, knowing more about fees, and many more!
To Connect with Paxful Support:
Visit our Knowledge Base and click the Paxful icon in the bottom-right corner of the page.
You can chat with PaxBot, our Virtual Assistant, or select "Help Articles" to learn more about our processes.
If you select "Contact Us," you'll be greeted by our helpful virtual assistant.
- To begin, enter your Paxful username. Make sure to provide accurate information to help our team assist you more effectively.
- You can ask PaxBot any questions about your Paxful Wallet, trade activity, or other related topics.
- PaxBot can also help you create support tickets for account recovery, trade disputes, and other issues. These tickets are linked to your account and the specific problem you're experiencing.
Note: Please avoid creating multiple support requests for the same issue, as this can slow down your support response time.
If PaxBot is unable to resolve your issue, you can initiate a live chat or send a support ticket with Paxful’s customer support team by selecting “This did not help me resolve my issue.”
Our live chat feature lets you connect directly with a customer support agent for quicker assistance. To ensure we can help you efficiently, please provide all the necessary details.
Note: To access live chat support, you must be logged in to Paxful with an account in good standing. If you are not logged in, you will be directed to email support if our chatbot cannot resolve your issues.
Live Chat Hours:
- Live chat is available from Monday to Friday, 4:00 AM to 2:00 PM UTC.
- If live chat is unavailable or if the chat queue is longer than usual, our team will communicate with you via email.
- Live chat support is currently available only in English
Tips and Reminders
- In some cases, you may be asked probing questions or required to upload files to gather more information. Be as specific as possible when providing details.
- Useful information to include in your message:
- Trade ID
- Transaction ID
- Screenshot or video recording of your claims
- Relevant Links
Note: Paxful support will NEVER contact you outside of the following domains:
- @paxful.com
- @paxful.freshdesk.com
Be cautious of fake support emails that may impersonate Paxful and attempt to trick you into providing personal details over social media. For more information on keeping your information secure, read our security guide and blog article.
We’re here to make sure you get the best support possible! If you have any more questions or need extra help, feel free to reach out through our support channels. Your satisfaction and security are our top priorities, and we’re dedicated to assisting you however we can.