Paxful may respond to direct messages (DMs) on platforms like Twitter, Facebook, and Instagram. However, please note that while we can guide you to the appropriate support channels, we do not handle or resolve support requests directly on social media, including Twitter (X), Facebook, Instagram, TikTok, or WhatsApp.
For any account or trade-related concerns, please reach out to us through our official support platform at support.paxful.com.
Our social media channels, especially X/Twitter, are a great way to stay up to date with company news. We regularly share updates on product enhancements, newly added on-ramps, supported regions, and highlight key developments in Bitcoin and P2P.
To provide real-time updates on ongoing issues, bugs, or platform-related alerts, we've also introduced a dedicated status page on X/Twitter. You can access it here: x.com/paxfulstatus.
Our community holds immense value for us, and we are excited to offer spaces where our users can connect and stay informed. In addition to our Paxful Community Discord, we also have this Telegram community. While these platforms are great for connecting with fellow users and keeping up with updates, please remember that support requests are not handled on Discord or Telegram.
For a more detailed insight into what the Paxful Discord Community entails, please refer to this blog post.