Paxful Social Support Channels

Modified on Wed, May 21 at 9:56 PM

Do you respond to messages on social media?

Yes, Paxful may respond to direct messages (DMs) on platforms such as X (formerly Twitter), Facebook, and Instagram. However, we do not handle or resolve support requests through social media. We’re happy to point you in the right direction, but for any actual assistance, please use our ✍️ official support channel.


Where should I go for account or trade-related support?

👀 For help with your Paxful account, trades, or other specific issues, please contact us through our official support platform: https://support.paxful.com/support/solutions


How can I stay updated on Paxful news and features?

👉 Follow us on X/Twitter and other social media channels for updates on:

  • Product enhancements

  • New feature rollouts

  • Region support expansions

  • Bitcoin and peer-to-peer (P2P) developments


Is there a way to track live updates or platform issues?

Yes! We’ve created a dedicated status page on X/Twitter to share real-time updates on bugs, outages, and service alerts.
📌 Visit: https://x.com/paxfulstatus


Does Paxful have any community groups?

Absolutely. We have active communities where users can connect and share:


These spaces are great for discussions and updates, but please remember that official support is not provided via Discord or Telegram.