Paxful advises you to clear cache, switch browsers, then check Firebase status; if trade chat still won't open, contact support for additional help.
- First, clear the cache and cookies and try using a different browser.
- If this solution does not work, please check the status on Firebase.
- If the status is OK, please get in touch with us for additional assistance via our contact form.
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.