This error message appears if the uploaded file is not in JPEG, JPG, PNG, or PDF format, if more than three files are uploaded, or if any file exceeds the 300MB size limit.
If you encounter an error when uploading a file in the trade chat, here's what you should do:
Getting an error when uploading a file in the trade chat.
To upload a file successfully, it needs to meet these requirements:
- File formats accepted: jpeg, jpg, png, and pdf
- A maximum of 3 files can be uploaded simultaneously
- The maximum file size is 300MB
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.