You will get this error message if an uploaded image is not in jpeg/jpg/png/pdf format, exceeds 3 uploaded files, or if the file size is larger than 300MB.
If you encounter an error when uploading a file in the trade chat, here's what you should do:
Getting an error when uploading a file in the trade chat.
To upload a file successfully, it needs to meet these requirements:
- File formats accepted: jpeg, jpg, png, and pdf
- A maximum of 3 files can be uploaded simultaneously
- The maximum file size is 300MB
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.