Paxful provides outstanding customer support, with a dedicated team ready to help with any questions you may have. You can easily contact us through our website via email.
📌 Here’s how to get in touch or find assistance:
Visit our website and click the Help icon to open Paxful's support widget. From there, you can browse our knowledge base and find answers to common questions.
🔎 Here, you can quickly explore articles on managing your account, creating offers, understanding fees, and much more!
To contact Paxful Support:
Go to our Knowledge Base and click the Paxful icon located in the bottom-right corner of the page.
You can start a conversation with PaxBot, our virtual assistant, or choose "Help Articles" to get more information about our processes.
When you click on "Contact Us," our friendly virtual assistant will be there to assist you.
- To begin, enter your Paxful username. Providing accurate information ensures our team can assist you more efficiently.
- You can ask PaxBot—our virtual assistant—questions about your Paxful Wallet, trading activity, or other related topics.
- PaxBot can also help you create support tickets for account recovery, trade disputes, and more. Each support ticket is linked directly to your account and the specific issue you're experiencing.
Important: Please avoid submitting multiple requests for the same issue, as this can delay our response time.
✍️ Tips and Reminders
In some cases, PaxBot may ask detailed questions or request file uploads to help us better understand your issue. Be as specific as possible when providing information.
Helpful details to include in your message:
Trade ID
Transaction ID
Screenshots or video evidence
Relevant links
🔐 Stay Secure
Note: Official Paxful support will only contact you from the following domains:
@paxful.com@paxful.freshdesk.com
Be cautious of phishing attempts or fake support messages, especially those sent through social media. Never share personal details with unverified sources. For tips on staying safe, check out our security guide and blog article.
We're here to provide the best support possible. If you need further assistance, don’t hesitate to reach out through our official support channels. Your satisfaction and security are our top priorities—we’re always here to help!