Account Locked

Modified on Thu, 17 Aug 2023 at 12:46 PM

If you can’t access your account and see a message that it is LOCKED – here are two possible reasons and what you can do to fix it:

  1. Geolocation lock. If you log in from a new location, you have to approve it through email to log in.

    What to do?
    Check your inbox for an unlock link. Click the link and continue using our website.

    If you are still unable to access your account or have not received an email with a link from Paxful, please let us know the error message or send us a screenshot so we can help you with it.

  2. We identified suspicious activity on your account. As a result, we may lock it for security purposes to prevent any criminal action on our platform. The account will remain locked until we confirm your ownership and identity.

    What to do?
    Contact support for assistance.

    If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.