Closing Account

Modified on Tue, 02 Jan 2024 at 02:24 PM

Although unfortunate, you can close your account on Paxful if you intend to. In this guide, we will teach you how to do so. For legal and compliance purposes, Paxful is required to keep all records and trading histories of all our users, both current and past.

To close your Paxful account

  1. Hover over your username on the top right of the page and click Settings from the context menu that appears.
    The Settings page appears.
  2. On the menu on the left, click Security.
    The Security settings appear.
  3. Under the Close Account section, click Close Account. The Request to Close Account dialog box appears.

  4. Select one of the pre-defined reasons or select Other, then type your reason for account deactivation, and click Send request. A confirmation email will be sent to your inbox.

  5. Open the email and click Close Account.
    The request is added to our queue, and the moderators will review it before arriving at a decision. If the request is declined, the moderator will provide a reason via email. We request your patience, as this is a time-consuming process.

Warning: If after submitting your request you still have trading activity, a wallet balance, or active disputes, your request will be rejected.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support