What Do I Do If I Have a Transaction or Hedging Issue?

Modified on Wed, 16 Aug 2023 at 06:30 PM

There could be a few reasons why your actions on Paxful could take longer than usual. This is what to do if you encounter it:

Check Paxful’s Status Page

One solution to figuring out why you may be having issues on Paxful is to check our Paxful Status Page. 

On this page, you can see which areas on Paxful are currently running. You can also see if the Paxful team anticipates any delays. We have status checks for specific areas of Paxful. The areas on the status page include Marketplace, Wallet, Account, Notifications, API, and Mobile Apps.


Please feel free to also check for any incidents the site previously underwent. This will tell you if any current issues are being investigated, identified, or resolved.


Check the Transaction Status 

One of the reasons your trade may not be completed quickly is that the blockchain is taking time to confirm your trade. This could be due to mempool congestion. In this instance, you can check your Bitcoin transaction status. Doing this lets you gather more information about your transaction and where it is on the blockchain.

What should you do if you still don’t have an answer?

If you still don’t have an answer after following the above steps, we recommend contacting support.