When Should I File a Dispute?

As a buyer and seller of cryptocurrency on Paxful, finding out when it is the right time to file a dispute to resolve an issue is very important. To help you out, we've listed below the instances or indicators that you already need to file a dispute.

As a buyer:

• If you’ve followed the seller’s instructions and completed the payment, but the seller refuses to release the crypto
• If you made the payment but the seller stops responding and has not released the crypto
• If you notice any violations of the Terms of Service

As a seller:

• If the buyer marks the trade as “paid” but is unresponsive
• If the buyer says they have paid you but you did not receive the payment or there’s an issue with the payment,
• If you notice any violations of the Terms of Service

If you’re not sure how to file a dispute, you may take a look at this article or the video below for a step-by-step guide.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.