Know when to file a Paxful dispute. Open one if your trade partner won’t confirm payment, delivers wrong assets, or violates trade terms.
As a buyer and seller of cryptocurrency on Paxful, finding out when it is the right time to file a dispute to resolve an issue is very important. To help you out, we've listed below the instances or indicators that you already need to file a dispute.
As a buyer:
- If you’ve followed the seller’s instructions and completed the payment, but the seller refuses to release the crypto
- If you made the payment, but the seller stops responding and has not released the crypto
- If you notice any violations of the Terms of Service
As a seller:
- If the buyer marks the trade as “paid” but is unresponsive
- If the buyer says they have paid you but you did not receive the payment, or there’s an issue with the payment,
- If you notice any violations of the Terms of Service
If you’re not sure how to file a dispute, you may take a look at this article or the video below for a step-by-step guide.
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.