When Should I File a Dispute?

Modified on Fri, Jul 25 at 6:57 PM


Know when to file a Paxful dispute. Open one if your trade partner won’t confirm payment, delivers wrong assets, or violates trade terms.


As a buyer and seller of cryptocurrency on Paxful, finding out when it is the right time to file a dispute to resolve an issue is very important. To help you out, we've listed below the instances or indicators that you already need to file a dispute.


As a buyer:

  • If you’ve followed the seller’s instructions and completed the payment, but the seller refuses to release the crypto
  • If you made the payment, but the seller stops responding and has not released the crypto
  • If you notice any violations of the Terms of Service


As a seller:

  • If the buyer marks the trade as “paid” but is unresponsive
  • If the buyer says they have paid you but you did not receive the payment, or there’s an issue with the payment,
  • If you notice any violations of the Terms of Service


If you’re not sure how to file a dispute, you may take a look at this article or the video below for a step-by-step guide.



If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.