When Should I File a Dispute?

Modified on Thu, 17 Aug 2023 at 12:28 PM


As a buyer and seller of cryptocurrency on Paxful, finding out when it is the right time to file a dispute to resolve an issue is very important. To help you out, we've listed below the instances or indicators that you already need to file a dispute.


As a buyer:

  • If you’ve followed the seller’s instructions and completed the payment, but the seller refuses to release the crypto
  • If you made the payment but the seller stops responding and has not released the crypto
  • If you notice any violations of the Terms of Service


As a seller:

  • If the buyer marks the trade as “paid” but is unresponsive
  • If the buyer says they have paid you but you did not receive the payment or there’s an issue with the payment,
  • If you notice any violations of the Terms of Service


If you’re not sure how to file a dispute, you may take a look at this article or the video below for a step-by-step guide.




If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article