How to Avoid Chargebacks

Modified on Thu, 20 Jul 2023 at 07:52 PM

Chargebacks happen when the other party requests their funds back after a trade. Here are a few things you can do to protect yourself.

Chargebacks can happen with some payment methods even after a trade is done. This means that your trade partner can request their funds back even after you receive the payment.

There are a few different things you can do to protect yourself from chargebacks when trading in the marketplace:

  • Chargebacks are usually related to third-party payments*. If a third-party payment was sent, try to get as much information as you can about the account the payment was sent from
  • Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
  • If you created the offer, add tags that indicate if you accept third-party payments or not.
  • If the user's ID is verified, ask them if they are making the payment with their verified name
  • If you don’t accept third-party payments and the buyer is trying to use one, ask the buyer to cancel the trade

*Third-party payments are payments made by someone to whom the payment method or account does not belong.

If a buyer has filed a chargeback, take a look at this article to see what you can do.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.