If you forgot your password and can't sign in to your Paxful account, follow these steps to reset it and request a new password:
1. Click the Log in button on the home page
2. Click “Forgot password?”
3. Enter your phone number or email address and then click Request new password.
From there, you'll receive an email from us with a link to reset your password. If you have 2FA enabled, you will be asked to input the 2FA code to complete your password reset request.
Note:
- If you received a password reset link via email, the link is valid for 60 minutes.
- If you requested an email link multiple times, use the latest link you received.
See our security guide for additional information on improving the safety of your account. You can also check how to change the password in your profile settings.
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.