I Sent Bitcoin from My Paxful wallet But It Doesn't Appear on the Recipient's Balance

Modified on Wed, Jun 26 at 11:40 PM

The Bitcoin you sent may not appear immediately in the recipient's wallet balance, but that doesn't mean that the funds are lost. 

Here are some steps for you to figure out what could have happened:

  • Make sure you sent the Bitcoin to the correct wallet address. You can check this by going over your transaction history.
    • If the recipient’s wallet address is correct, go to the next step.
    • If you have used an incorrect address, go to this article about recovering funds sent to the wrong wallet address.

  • Check the transaction status on Blockcypher.com or Blockchain.com
    • If you see less than three confirmations, give the transaction some more time to be processed (this may take up to 24 hours).
    • If you see three or more confirmations, contact the recipient’s wallet service provider to investigate this situation further.

Note: Don't worry—if you've entered the correct recipient's wallet address, your funds will be recovered.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.