Restoring Access to 2FA

Modified on Fri, Jul 21, 2023 at 2:21 PM

Setting up 2FA on your account significantly improves your cryptocurrency wallet's security. But sometimes you may lose 2FA due to:

  • Your phone is lost or damaged.
  • The authentication app was deleted.
  • You switch to a new device, and the app with all the codes cannot be transferred to your new device.

If this happens, click "Trouble logging in?" when you're asked to enter your 2FA code. From there, we'll ask you some questions, and we'll see how we can help.

If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.