Trades

Automated Bank Transfers
Buying and selling cryptocurrencies using Bank Transfer are now automated on Paxful to make trading even easier and safer for you.

From now on, the trade chat will be disabled in Bank Transfer offers you create or edit. We’ll automatically share the buyer and seller’s account details with each other instead. We’ve also introduced new Offer Terms for Bank Transfer trades, which have been set by Paxful. These Offer Terms outline how the trade will proceed.

Note: If you’d prefer to stick with the old Bank Transfer process, choose “Other Bank Transfer” as your payment method.

Here’s how our automated Bank Transfers work:

How to sell cryptocurrency with an automated Bank Transfer
Creating an Offer
Click “Create an Offer” on the Paxful homepage.

Choose the cryptocurrency you’d like to sell, then ensure “Sell Bitcoin/Tether/Ethereum” is selected.

Select “Bank Transfer” as your payment method, then choose the currency you’d like to receive and select the country where your bank account is based.

You’ll need to accept Paxful’s new terms for Bank Transfers to continue with an automated trade.

Select the bank account(s) that you’d like to use for this offer and enter your bank’s name(s). If you’ve not added a bank account yet, you can do so here. Click “Next Step” when you’re done.

Set the rate, offer trade limits and offer margin before continuing to “Next Step”.

You’ll now see “guided trade”, “no third parties” and “receipt required” set as the Offer Tags by default. The “guided trade” tag is mandatory. You can remove or change the latter two tags to suit your needs.

Make sure to read Paxful’s new Offer Terms carefully, then select whether you’d like your trade partner to be verified, the visibility of your offer and you can enter a reason for the Bank Transfer (optional).

Click “Create Offer” and your offer will be live!
Making a Trade
When a buyer starts an active trade with your offer, your cryptocurrency will be securely held in escrow until you release it.

You’ll be shown how much cryptocurrency you’re selling and what you’ll receive in return, as well as the buyer’s and your own account details.

Once the buyer has marked the trade as Paid and attached proof of payment, check your own account to confirm you’ve received the funds.

When the funds have arrived, click “Send Bitcoin”.

Enter your 2FA code to release the crypto from escrow and complete the transaction. Don’t forget to leave feedback!
How to buy cryptocurrency with an automated Bank Transfer
Creating an Offer
Click “Create an Offer” on the Paxful homepage.

Choose the cryptocurrency you’d like to buy, then ensure “Buy Bitcoin/Tether/Ethereum” is selected.

Select “Bank Transfer” as your payment method, then choose the currency you’d like to transfer and select the country where your bank account is based.

You’ll also need to accept Paxful’s new terms for Bank Transfers to continue with an automated trade.

Select which banks you’re willing to send payment to (or select “All Banks”), then choose which bank account you’ll use to send payment. If you’ve not added a bank account yet, you can do so here. Click “Next Step” when you’re done.

Set the rate, offer trade limits and offer margin before continuing to “Next Step”.

You’ll now see “guided trade”, “no third parties” and “receipt required” set as the Offer Tags by default. The “guided trade” tag is mandatory. You can remove or change the latter two tags to suit your needs.

Make sure to read Paxful’s new Offer Terms carefully, then you can adjust additional instructions and limitations on your offer.

Click “Create Offer” and your offer will be live!
Making a Trade
When a seller starts an active trade with your offer, their cryptocurrency will be securely held in escrow. They’ll release it once they receive your payment.

You’ll be shown how much you’re buying and what you need to pay, as well as the seller’s bank account details.

Select which bank account you’ll make the payment from and click "Confirm". We’ll then send your account details to the seller.

Transfer the payment to the seller’s specified bank account. Make sure you receive a receipt or take a photo or screenshot of the confirmation to use as proof of payment.

Mark the trade as “Paid”, then confirm on the Self Declaration pop-up.

Select your proof of payment on the next pop-up, then click "Upload".

Click "Upload" to send your proof of payment to the seller.

Once the seller receives the payment, they’ll release the cryptocurrency to your wallet to complete the transaction. Don’t forget to leave feedback!
How to Avoid Chargebacks
Chargebacks happen when the other party requests their funds back after a trade. Here are a few things you can do to protect yourself.

Chargebacks can happen with some payment methods even after a trade is done. This means that your trade partner can request their funds back, even after you received the payment. There are a few different things you can do to protect yourself from chargebacks when trading in the marketplace:
- Chargebacks are usually related to third party payments*. If a third party payment was sent, try to get as much information as you can about the account the payment was sent from
- Take a look at your trade partner’s feedback history before starting a trade to make sure they aren’t getting feedback about chargebacks
- If you created the offer, add tags that indicate if you accept third party payments or not.
- If you don’t accept third party payments and the buyer is trying to use one, ask the buyer to cancel the trade
*Third-party payments are payments made by someone who the payment method/account does not belong to.

If a buyer has filed a chargeback, take a look at this article to see what you can do.
Paxful Escrow

To secure the marketplace, Paxful employs various protocols, such as escrow, to prevent fraud and make trades safe for everyone. Paxful’s escrow feature aims to ensure a fair trade experience for both parties. Paxful is a peer-to-peer cryptocurrency marketplace where people can meet and safely trade crypto using over 300 payment methods. When a trade starts, the cryptocurrency from the seller’s wallet is automatically moved into a temporary safe deposit account (escrow) where it will be held until the transaction is complete.

So how does the escrow work?

When a trade starts, the seller’s crypto is automatically transferred into our secure escrow.

Note: The amount transferred into the escrow is the trade amount plus escrow fee.

How escrow helps cryptocurrency buyers: If you as a buyer make the payment but the seller refuses to release your crypto, the secure escrow serves as a guarantee. The seller’s cryptocurrency will stay in escrow until our moderators step in to investigate the situation and award the cryptocurrency to the deserving party.

How escrow helps cryptocurrency sellers: Sometimes a buyer may not be able to finalize the payment for the cryptocurrency. If you’re the seller in this case, then your cryptocurrency is safely returned back to your wallet.

Once the payment is made and confirmed, the seller can release cryptocurrency from escrow to the buyer, and this will mark the completion of the trade.

Here is more information on how you can start a dispute. Also, check how you can contact our 24/7 dedicated customer support team.
Paxful Trades Flow
All Paxful trades flow in a similar way. However, you may encounter some specific cases depending on the payment method you choose. If you familiarize yourself with the process, it’ll make trading on Paxful a lot easier.

Buying cryptocurrency

Find an offer on our Buy Bitcoin list. For more information on how to buy crypto see our guide.

Selling cryptocurrency

Find an offer on our Sell Bitcoin list. For more information on how to sell crypto see our guide.

You can also create your own offers directly from your Paxful account. See our short guide on how to create your first offer.
Note: Some payment methods on our platform have automated trade flow. Here is the list:
- Trade Page Lite
Trade Status

Trade status determines the progress of your trades and you can view them from your user dashboard when logged in to your account. There are eight statuses your trade could possibly have:

Active funded – a trade has started, and funds have been transferred from the seller’s wallet into trade escrow.

Paid – a buyer has marked the trade as paid. It means that a buyer of cryptocurrency is sure that he has made the payment and has actually clicked the Paid button.

Expired – every trade has a payment window for a buyer to make a payment. When a trade is funded, but a buyer failed to mark a trade as paid, the payment window expires. This status means that a trade has been cancelled.

Cancelled – a buyer or a seller has willingly cancelled a trade.

Dispute open – a buyer or a seller has opened a dispute.

Successful – a seller of cryptocurrency has released funds from the trade escrow to the buyer’s wallet.

Awarded seller – a dispute has taken place, and cryptocurrency was awarded to the seller of cryptocurrency.

Awarded buyer – a dispute has taken place, and cryptocurrency was awarded to the buyer of cryptocurrency.
How Do QR Codes Work?
A QR Code is a machine-readable code made of black and white squares that help make your online wallet trades faster and easier. You can add a QR code to your Paxful account to help make your online wallet trades easier and faster. By adding a QR code, you can quickly share your online wallet details in the trade chat, or when you're creating an offer. We’ve broken down the steps on how to add and use a QR code in the Paxful marketplace:

To add a QR code to your Paxful account:
1. Head to the settings page of your Paxful account and click on Payment details
2. Scroll down to Online Wallets and click on Add New
3. Next, pick your wallet name, upload the wallet URL, and give the account a nickname
4. Once you’re done, click Add
To edit or delete a QR code connected to your Paxful account:
1. Head to the settings page of your Paxful account and click on Payment details
2. Select the online wallet you’d like to edit or delete
3. Click on the action you’d like to do
To upload a QR code in the chat:
1. Once you’ve started a trade and you have a QR code linked to your Paxful account, you’ll see a mini QR code icon in the trade chat. Tap on the icon for the list of your linked online wallets
2. Select the QR code you’d like to use
3. From there, your QR code will be uploaded to the chat
Notes:
- If you created a sell offer with an online wallet, your QR code will automatically appear in the trade chat once the trade is started.
- If you’re the buyer, you’ll need to click on the QR code link to visit your trade partner’s online wallet.
To create an offer with a QR code:
1. Start by creating your offer as you usually would—if you select an online wallet that is supported by this feature, you’ll have the option to upload your linked online wallet during the first step:
2. Select the online wallet you’d like to use
3. From there, you can continue to create your offer as usual
Note: If you're adding a QR code to your offer, the details will automatically be shared in the trade chat once the trade starts.

Warning: Not all payment methods and regions are available with this feature right now.
Watermarking Images
All images uploaded in trade chats will have their unique watermark that serves as an added security to sensitive information sent.

Why Paxful watermarks images?

You may have noticed that all images uploaded in trade chat have a watermark with a trade number and our platform's name. This is a security measure, which prevents sensitive information such as gift card images from being used in fraudulent activities such as irresponsible re-selling or brokering. We want to prevent scammers from re-selling any gift cards which they manage to obtain on our platform.

When images are not watermarked?

There are also reasons for possessing a clear non-watermarked picture. One of those reasons, for example with gift cards, is to solve any questions with the gift card company. So how to get not watermarked images?
1. The KYC/ID verification process should be completed and successfully confirmed.
2. Images in the trade chat will then be shown without a watermark 24 hours after the cryptocurrency has been released.
What Are Security Deposits?
Security deposits borrow funds for a defined period. It is sometimes applied to various payment methods and regions. If a security deposit is required for a trade, it's to ensure the safety of trades and to help create a secure marketplace. On Paxful, security deposits can be as low as 0.005 BTC.
Note:
- If you don’t have enough BTC in your account to cover the security deposit, your offer will not be activated.
- Your deposit amount is released 7 days after your last trade.
- Some users may have a flexible security deposit logic, read more here.
- You can manage your security deposit on your Dashboard.
Uploading security deposit

Withdrawing security deposit

Flexible security deposit

Uploading security deposit

1. Login to your Paxful Account. On the header bar, click Dashboards.

The Dashboard page appears.

Note: You can use both Vendor Dashboard and Classic Dashboard to manage your security deposit.

2. Above the My Offers list on the Security deposit dashboard, click Deposit.

A confirmation window appears.
Note:
- If you click Deposit on the Security deposit dashboard, a full missing amount will be uploaded.
- If you click Deposit on the offer field of one of your offers, the exact amount required for the trade will be uploaded. For more information click here.
3. Read the message carefully and click Deposit to confirm the transaction.

A notification appears confirming that your BTC were deposited from your wallet to Paxful secure escrow.
The deposited amount is shown on the Security deposit dashboard.

Note: You do not have to deposit BTC for each offer or payment method separately. Your deposit covers all offers.

Withdrawing security deposit

1. Login to your Paxful account. On the header bar, click Dashboards.

The Dashboard page appears.

Note: You can use both Vendor Dashboard and Classic Dashboard to manage your security deposit.

2. Above the My Offers list on the Security deposit dashboard, click Withdraw.

A confirmation window appears.

3. Read the message carefully and click Withdraw to confirm the transaction.

A notification appears confirming that your BTC were transferred from Paxful secure escrow to your wallet.
Note:
- You can withdraw your security deposit only seven days after your last trade. This includes successful and cancelled trades.
Flexible security deposit

How can I know if I have flexible security deposit logic applied to my account?

You will receive a notification that your offer is deauthorized and requires a higher amount of security deposit to become active again. You will see a new deposit amount on your security deposit dashboard.

I already have a trading history. Once activated, based on which information the new security deposit logic calculates the amount of my deposit?

The analysis of the trade activity starts after the feature is activated. Initially, the standard amount of 0.005 BTC is applied.

I am a user without a trading history. Based on which information the new security deposit logic calculates the amount of my deposit?

Initially, the standard amount of 0.005 BTC is applied.

How does the amount of security deposit change?

According to your trading activity, the amount of the security deposit may become higher 0.005 BTC.

How often does my security deposit amount gets updated?

Your security deposit amount is recalculated after each trade.

Do I have to upload a security deposit for each offer separately?

No. Your security deposit covers all of your offers at once. The security deposit is not per offer but per user.
Writing Good Trade Instructions
You should write a detailed offer instruction to help the buyer send payment and make the transaction process as smooth as possible. Give clear instructions of what you need from the buyer and explain the steps that lie ahead (such as info on documents such as receipts or photos you may require). Remember that a user sees trade instructions when the trade starts, so here you can put the information that you want to provide after the user accepts the offer terms. Instructions are added in the third step of the offer creation flow.

Note: Before you start, make sure that your instructions are in line with Paxful's Terms of Service.

What not to do:
1. Don’t suggest to trade outside escrow. Any suggestions to trade off-site are strictly forbidden and this kind of activity will get you banned from Paxful.
2. Don’t give any personal contact information.
3. Don’t give links to outside sites or share URLs. You must process the payment on Paxful.
Examples

iTunes gift cards
1. Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat also.
2. If your card doesn’t mark the value, please tell me the denomination.
3. Wait for me to check the card and release cryptocurrency. Remember to click the I have paid button.
4. If for any reason you don’t want to continue the trade with me, cancel the trade to let me trade with others instead.
Amazon gift cards
1. Upload a picture of your physical card with the code clearly visible. For blurry photos, please type the code into the chat also.
2. Upload a picture of the receipt showing that the card was purchased with cash.
3. Wait for me to check the card and release cryptocurrency and remember to click the I have paid button.
4. If for any reason you don’t want to continue the trade with me, cancel the trade to let me trade with others instead.
Paypal
1. Upload a picture of your full screen showing that the funds are already available in your PayPal balance.
2. Share your PayPal email.
3. Show a proof that your account is verified
4. After you have done the above, I will then send you the email account to send funds to.
5. Funds must be sent as “goods and services”.
Western Union
1. Send the funds via cash to the following NAME_HERE, ADDRESS_HERE, etc…
2. Provide me with the following info in the chat: sender name, sender city/state, sender phone number, and the exact payout amount in USD or local currency.
3. Click the I have paid button and wait for me to pick up the funds and release cryptocurrency.
Read more on our rules for selling cryptocurrency, tips for buying cryptocurrency, and our guide on writing good offer terms.
Unresponsive Trade Partner

As both a buyer and a seller of cryptocurrency, here's what you should do when your trade partner on Paxful is unresponsive.

If you are selling cryptocurrency and the buyer is not responding:

If the buyer is the offer owner they have a 5 minute window to view the trade. If those 5 minutes have passed, you can cancel the trade.

If the buyer has viewed the trade but hasn’t clicked the I have paid button yet, your cryptocurrency will be released from the trade escrow when the trade expires.

If the buyer clicks I have paid but you don’t receive any payment, you can ask the buyer to cancel the trade. If the buyer doesn’t cancel the trade, you can click Dispute. From there, our moderators will take a look at the situation.

If you are buying cryptocurrency and the seller is not responding:

If you started a trade and the seller seems to be offline or doesn’t reply to you, you can cancel the trade and try your luck with the other seller.

If a seller was responsive, approved the payment, and then became unresponsive, you need to click I have paid so that the trade doesn’t expire. If the trade expires, the seller gets his cryptocurrency back from the escrow.

If you forgot to click I have paid button, but payment has been already done, it’ll be much harder to get your coins. In such a case please contact our Support.

See more information about disputes in our dedicated article.
Potential Risks When Trading Cryptocurrency
Any investment carries a potential risk. To lessen the risk when trading cryptocurrency, read our guide on how to protect yourself.

Part of protecting your investment involves familiarizing yourself with all the risks that come with trading crypto. Being aware of these risks puts you in a better position to make a profit off your cryptocurrency. In this article, we’ll cover most of the risks both sellers and buyers may encounter while trading crypto on Paxful.
Risks for buyers on Paxful
- Sellers asking you to cancel the trade after you’ve paid
- Trading outside Paxful
Risks for sellers on Paxful
Risks for buyers on Paxful

If you’re new to our marketplace, some dishonest users may try to take advantage of you. Here are a few ways they can do this:

Sellers asking you to cancel the trade after you’ve paid

This is a common tactic used by scammers where they’ll ask you to cancel the trade after you’ve paid for the cryptocurrency. For example, if you’re trading a gift card and you’ve uploaded all the details of your gift card, then you put yourself at the risk of giving those details for free. Scammers can then use the gift card right away, and if you cancel the trade, the cryptocurrency will be released from escrow back to the scammers as well. Essentially, these users get the gift cards for free, and you lose your cryptocurrency.

If a seller ever asks you to cancel the trade after you’ve paid, don't cancel the trade. Instead, follow these steps:
1. Click I have paid and start a dispute.
2. The moderators will investigate the trade and award the cryptocurrency to the deserving party.
3. Be ready to provide additional proof to the moderators, and extend your full cooperation to the investigation.
Another tip to protect yourself is to ensure that the seller is online before uploading documents and making payments.

Note: Reselling gift cards is strictly prohibited and is against our Terms of Service. Make sure that you are the original buyer of the gift card.

Trading outside Paxful

Many scammers will try to complete a trade outside of Paxful. They may ask for your contact details and attempt to get in touch outside of our marketplace. If you agree to trade outside of our platform, you lose the protection of our secure escrow.

Once you trade outside of Paxful, there are no guarantees that the seller will send you your cryptocurrency. And, our moderators won't be able to provide assistance since the trade happened outside of our platform. Remember that the escrow system is in place for your protection, whether you’re a buyer or a seller.

Risks for sellers on Paxful

Just like buying cryptocurrency, there are also a few risks that you have to look out for while selling cryptocurrency on Paxful. Familiarizing yourself with these risks will help you protect your funds.

Reversible payment methods

Some payment methods on Paxful are reversible (such as PayPal or credit cards), meaning that the payer can request a refund. A common scam is when a fraudulent trader uses a reversible payment method. After the trade is completed, the scammer will then ask for a chargeback.

If you receive a chargeback, follow these steps:
1. Go to your classic dashboard
2. Click view past trades.
3. Click the trade where you got the chargeback and you will see the trade page.
4. Scroll down and under your instructions, you will see the receipt of the trade.
Gift cards that have already been redeemed

This is a common method that fraudulent traders use. It occurs when buyers upload details of gift cards that have already been used. Scammers may also say that they already made the payment or that they’re in the process of making the payment.

It’s important that you check the balance on the gift card before releasing any cryptocurrency. You can check the balance by redeeming the gift card and making sure that the balance is reflected in your account.

You will want to do this quickly, as the buyer may try to sell the same card to another seller. At the same time, be wary of scammers who ask you to trade quickly.

Buyers using a fake ID or a stolen credit card

Credit card companies usually cover their users from fraud. If their customers report that their card was stolen, they will block specific transactions. This is why it’s important to check the users’ ID and ask for a selfie to prove the trader's identity.

Be wary of blurry images, especially if the face and name on the card are not clearly visible. If a user is genuine, they are usually willing to complete all trade instructions. Some traders may refuse to give their ID, but It’s up to you to decide what proof you're willing to accept for each trade. Keep in mind that the more evidence you have, the more leverage you’ll have against the scammer.

The user is “very busy”

Be cautious with users who try to rush a trade. Some users may try to rush you and say they're "very busy". This is typically a red flag, as some scammers will try to push you into releasing your cryptocurrency. If you do send the scammer your funds, the fraudulent trader may send your cryptocurrency to a non-Paxful wallet. After they send their cryptocurrency outside of Paxful, they can get away without making a payment for the cryptocurrency.

Both buyers and sellers should carefully follow the trade instructions provided and finish the trade when all agreed-upon conditions have been met. For more information on how to secure your cryptocurrency, take a look at our security guide.
Trade Page Lite
Paxful has created a simpler and smarter approach to trades with Trade Page Lite. Now you can trade without time-consuming trade chats. It becomes possible as the most important trade instructions and requirements are now part of the trade process itself. The requirements, which affect the trade flow directly, are chosen by the seller of cryptocurrency during the offer creation process. Here is an overview of the feature.

Note: For now, this option is available only for offers to sell crypto for PayPal transfers.

Creating an offer

Trading as a seller of cryptocurrency

Trading as a buyer of cryptocurrency

Creating an offer

With the simplified version, you go through a similar process as with the classic version. However, you have additional payment specific requirements to choose from. Chat is avoided as trade instructions and requirements are integrated into the trade flow. Here is an example of such a process with a PayPal offer:

1. Start creating an offer to sell your cryptocurrency as usual.

2. Select PayPal as a payment method.

A new section appears below the list of payment methods.

3. Click Lite trade to apply automated trade flow for your offer.

A list of options appears below.

4. Select the ID proofs you want to request from the buyer.

Note: ID request can be removed from the trade process if you have already traded with the buyer before and if the buyer has successfully verified his ID with our Compliance Team.

5. Scroll below and tick the Proof of payment box if you want the buyer to upload proof of payment during the trade process.

6. Type in your email in the Your PayPal email field.

Note: We will show your email address to the buyer only after you view and approve any proof you have requested from them.

7. Proceed with the offer creation flow as usual.

Note: If your trade requires a security deposit, you'll need to make the deposit to ensure your offer will be visible on the marketplace.

Trading as a seller of cryptocurrency

Step 1

1. When a trade starts, wait for the buyer to upload the documents. Optionally, click Chat with buyer to switch to classic trade chat.

Once the buyer uploads all proofs, they appear on your screen.

Note: On this stage, only the buyer can cancel the trade.

2. Review the proofs and click Accept near to each image.

Note: If you do not accept a proof, click Reject. The user will try to upload a new file.

Step 2

1. Wait for the buyer to make the payment. If necessary, start a chat with a trade partner by clicking Chat with buyer.

2. Once the buyer has confirmed making the payment, click the Proof of payment icon to view the buyer's proof.

3. Tick the box below to confirm receiving the actual payment.

3. Click Release to send cryptocurrency from the escrow to the buyer's wallet.
Note:
- Click Chat with buyer to switch to classic chat to clarify any details.
- Click Start dispute in case of an issue with the payment or suspicious actions from the buyer’s side.
Tip: After a successful trade, do not forget to leave feedback to your trade partner.

Trading as a buyer of cryptocurrency

Step 1

1. Once you have started a trade, click Upload to start uploading the proofs requested by the seller of cryptocurrency.

The upload file dialogue box appears.

Note: During the trade process, you can click Cancel trade to cancel the trade.

2. Choose a file and click Upload.
Note: There are three ways to upload your files:
- Choose a file from your device.
- Provide a direct link to a file.
- Make a photo with your device.
3. Repeat the same actions for all proofs in the list and click Send to vendor.

Note: The seller can any time switch your trade to a classic chat version.

Wait for the seller to review your proofs. Once the seller accepts your proofs, the Step 2 section activates.

Step 2

Once your proofs are accepted by the seller, the Step 2 section becomes active.

Note: If the seller rejects some of your files, you will be taken to the previous step to try uploading a different document.

1. Click Upload to upload the proof of payment the same way as all previous files.

2. After making the payment and uploading the proof requested, click Payment complete.

The Step 3 section activates.

Step 3

Wait for the seller to release cryptocurrency.

In case of success, you receive a notification confirming that the funds have been transferred to your cryptocurrency wallet.

Tip: After a successful trade, do not forget to leave feedback to your trade partner.

Have a look at our articles about how to buy cryptocurrency with online wallets and how you can create an offer to sell your cryptocurrency.
Feedback and Reputation
Learn how our feedback and reputation system works on Paxful to gauge if you're dealing with a good trader or not.

What is reputation on Paxful?

Reputation is a good way to understand how good or bad a trader somebody is on Paxful.

Reputation is an aggregated score displayed on a user’s public profile. Each user can give feedback to their trade partner after completing a trade. You need to remember that only successful trades are eligible for feedback.

If you’ve missed the opportunity to leave feedback on a trade, you can still do it by reopening the trade later. You can also make changes to the feedback you’ve already provided about a user.

What are the different types of feedback?

There are two types of feedback: positive and negative.

Note: Aside from giving feedback, you can also block a user.

Where can I check my reputation?

Log in to your Paxful account, hover over your username located on the upper right of the page, and click My profile on the context menu that appears.

Your Profile page opens up showing the positive and negative feedback score you’ve received so far, underneath your username.

For more detailed information, scroll down to the Feedback tab:

Where can I see the reputation of other users?

On the offer list, click the username whose reputation you’re interested in.

The Profile page appears.

Note: On the public list, you can see only the positive feedback the user has received.

You’ll see the positive and negative feedback score the user has received so far, underneath their username.

During a trade, you can find the positive and negative score of a user close to their username in the trade chat.
How do I leave feedback?
Note:

To change your feedback, reopen the trade, choose the new feedback type, edit the comment you’d already written, and click Update feedback.

You can leave only one feedback for a user per payment method, per currency. Example: You have 5 Amazon gift card trades in USD, 3 Amazon gift card trades in GBP, 5 Bank Transfer trades in USD, and 3 Paypal trades in USD with a user. It means you can leave only 4 feedbacks in total. However, you can always update the existing feedback, according to your latest trade experience.

If you leave negative feedback, you will be required to leave a comment.

On the last step of a trade, the feedback section appears.

Click Positive or Negative, enter any additional comments you have in the comment field, and click Submit feedback.
Responding to Feedback
We also recommend that users who have received negative feedback leave a response. Responding to specific feedback is an effective way to give context around your reputation.

Users can respond to feedback with the following steps:

From the Classic Dashboard, navigate to the Feedback received section underneath the Past Trades.

Select Reply underneath the specific feedback you want to respond to.

Note:

Responses cannot exceed 400 characters.

Users can respond to feedback at any point.

Blocked users can still respond to each other.

Users can make edits to previously made responses.
Removing negative feedback
Receiving negative feedback from a trade partner can be frustrating, but it’s important to remember that not all negative feedback can be removed from your profile. Negative feedback will only be removed if it falls under our criteria for removal.

Feedback on the platform:

Must not violate the “Prohibited Use” clause of Paxful’s Terms of Service

Must be relevant

Must be unbiased

Must be left for completed trades with no chargebacks

If you’ve received negative feedback on a trade that you believe should be removed based on the guidelines above, please reach out to our support team. From there, we'll review the request, though it must be made within 30 days of receiving the feedback.

Note: Remember that practicing good trade habits and behaviors will help encourage your trade partners to leave you positive feedback.
Minimum Amount for a Trade

Currently, the minimum trade amount is 10 USD to buy bitcoins. If you are selling bitcoin, the minimum is 0.001 BTC.
Why Can't I Start a Trade with a Seller?
As a buyer, you sometimes may not be able to start a trade with specific sellers for some reason and get the following message:

"You do not meet the requirements set by the vendor", "Offer not found" and more:

Please note that it is not a technical error. This happens as the offer owners may set the following restrictions for their potential trade partners:
- verification of phone, email, ID
- visibility only for users marked as trusted
- a minimum of successful trades required
- a limit for the amount of money a new account is able to trade
- geographical blocks for certain countries
- Proxy/VPN limitations
- user has blocked you due to any personal reasons