As a buyer and seller of cryptocurrency on Paxful, find out when is the right time to file a dispute to resolve an issue.
As a buyer:
- If you’ve followed the seller’s instructions, completed the payment, but the seller refuses to release the crypto
- If you made the payment but the seller stops responding and has not released the crypto
- If you notice any violations of the Terms of Service
As a seller:
- If the buyer marks the trade as “paid” but is unresponsive
- If the buyer says they have paid you, but you did not receive the payment or there’s an issue with the payment
- If you notice any violations of the Terms of Service
If you’re not sure how to file a dispute, take a look at this article for a step-by-step guide.